Refund policy

Refund & Returns Policy

We want you and your furry friend to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to help.

Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided that:

The item is unused, unworn and in its original condition.
The item has not been worn by your pet other than briefly for sizing.
The item is free from pet hair, odours, stains, damage or signs of use.
All original tags and packaging are included.
You provide proof of purchase or your order number.

For hygiene reasons, we reserve the right to refuse change-of-mind returns where pet clothing, costumes or accessories have been used, worn for an extended period, soiled or damaged.

Customers are responsible for return postage costs for change-of-mind returns.

Original shipping charges are non-refundable for change-of-mind returns.

Incorrect Size

Please check the sizing information and measure your pet carefully before placing your order.

If you order the incorrect size, you may request a return or exchange within 30 days of delivery, provided the item meets the conditions outlined above.

Customers are responsible for postage costs associated with returns or exchanges due to selecting the incorrect size.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, faulty, defective or you receive the wrong product, please contact us as soon as possible with:

Your order number
A description of the problem
Clear photos or videos showing the issue

We will assess the issue and arrange an appropriate solution.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Where a product has a major problem, you may be entitled to choose a refund or replacement. Other remedies may apply where the problem is minor.

Nothing in this Refund & Returns Policy limits your rights under the Australian Consumer Law.

Sale Items

Change-of-mind returns may not be accepted for clearance or final-sale items where this has been clearly stated before purchase.

However, your rights under the Australian Consumer Law continue to apply if a sale or clearance item is faulty, unsafe or otherwise fails to meet applicable consumer guarantees.

Return Shipping

Before returning an item, please contact us so that we can provide return instructions.

Do not send a return without contacting us first.

For approved change-of-mind or sizing returns, the customer is responsible for return shipping costs.

Where an item is confirmed to be faulty or otherwise covered by the Australian Consumer Law, we will provide the remedy and reimburse reasonable return costs where required by law.

We strongly recommend using a tracked postal service when returning an item. We are not responsible for returned parcels that are lost before reaching us.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow time for your bank, credit card provider or payment provider to process the refund after it has been issued.

Exchanges

If you would like a different size or product, please contact us.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer you a refund, store credit or another available option, depending on the circumstances and your rights under Australian Consumer Law.