Shipping Policy

Order Processing

Orders are processed as quickly as possible after payment has been successfully received.

Please allow approximately 1–3 business days for order processing before your order is dispatched.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, sales events, Halloween season or other peak periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times will depend on your location and the shipping method selected at checkout.

Typical estimated delivery times are:

• Australia: approximately 5–12 business days

• New Zealand: approximately 7–15 business days

• International orders: approximately 7–20 business days

These timeframes are estimates only and may vary depending on the courier, destination, customs processing, public holidays, weather events or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

From time to time, we may offer free shipping promotions or free shipping above a certain order value.

Any applicable conditions will be displayed on our website.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow some time for tracking information to update after your parcel has been handed to the carrier.

Incorrect Shipping Address

Customers are responsible for ensuring that their shipping address is entered correctly when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been processed or shipped.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Delayed Orders

Occasionally, deliveries may experience delays due to circumstances outside our control, including courier delays, customs processing, severe weather, public holidays or high shipping volumes.

If your tracking has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery period, please contact us and we will assist you.

Lost Packages

If you believe your parcel has been lost in transit, please contact us with your order number.

We may need to investigate the shipment with the relevant courier before determining the appropriate next step.

Where required by applicable consumer law, we will provide an appropriate remedy.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number

• Photos of the damaged item

• Photos of the packaging where possible

• A brief description of the issue

We will review the situation and arrange an appropriate solution.

International Shipping

International orders may be subject to customs duties, taxes, import charges or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

Multiple Packages

In some cases, orders containing multiple products may be shipped separately.

If this happens, you may receive more than one tracking number and your products may arrive at different times.

You will not be charged additional shipping fees solely because your order has been split into multiple packages unless otherwise agreed.

Pre-Orders

If a product is listed as a pre-order item, the estimated dispatch timeframe will be displayed on the relevant product page where possible.

If your order contains both available and pre-order products, the items may be shipped together or separately depending on availability.

Delivery Confirmation

An order may be considered delivered once the courier confirms delivery to the shipping address provided during checkout.

If tracking shows your parcel as delivered but you cannot locate it, please check:

• Around your property

• With other members of your household

• With neighbours

• With your local post office or courier depot

If you are still unable to locate the parcel, please contact us and we will assist where possible.

Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will try to accommodate your request, but once the order has been processed or dispatched, we may not be able to make changes.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Store: the costume kennel 

Email: mikois@hotmail.com

Website: thecostumekennel.com

Please include your order number when contacting us about an existing order.

Last updated: September 2026